Your trust is our foundation. Learn how we protect your information in Nigeria's most trusted marketplace.
At Zolarux, we're building Nigeria's most trusted marketplace where verified vendors connect with protected buyers. We understand the frustration of online scams, which is why we've built an ecosystem that prioritizes security, transparency, and trust.
This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our platform — whether you're shopping with escrow protection, applying for vendor verification, using our dispute resolution services, or accessing financial tools like Buy Now Pay Later and micro-loans.
For sellers applying for verification (3-5 business day process)
For users accessing BNPL (Buy Now Pay Later) or vendor micro-loans
To conduct comprehensive digital and physical verification checks, validate business credentials, and ensure only legitimate vendors list on our platform.
To securely hold payments until buyers confirm delivery, protecting both parties and preventing fraud in every transaction.
To investigate and resolve transaction disputes within 24 hours, process refunds in 12-24 hours, and maintain trust in the marketplace.
To assess creditworthiness for BNPL, process installment payments, provide micro-loans to vendors, and support business growth.
To send order updates, verification status, payment confirmations, dispute notifications, and promotional offers from our community.
To detect suspicious activities, prevent payment fraud, identify fake accounts, and protect our community of 100+ verified vendors.
To enhance search functionality, optimize vendor discovery, improve buyer protection features, and develop new services based on feedback.
To comply with Nigerian regulations, respond to legal requests, enforce our Terms of Service, and protect our rights and those of our users.
We never sell your personal information. We only share data with trusted partners who help us deliver our services:
All data transmitted using industry-standard SSL/TLS encryption
Data stored on secure servers with access controls and monitoring
Limited employee access with multi-factor authentication
Real-time monitoring for suspicious activities and unauthorized access
Request a copy of all personal information we hold about you
Update inaccurate or incomplete personal information at any time
Request deletion of your account and associated data (subject to legal obligations)
Unsubscribe from promotional emails while still receiving transactional updates
Receive your data in a structured, machine-readable format
We use cookies and similar technologies to enhance your experience, remember your preferences, and improve our services. You can control cookie settings in your browser.
Required for platform functionality and security
Help us understand how users interact with Zolarux
Show relevant ads and personalized content
We retain your personal information only as long as necessary to provide our services and comply with legal obligations:
Zolarux is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at privacy@zolarux.com and we will delete it promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make significant changes, we will:
Continued use of Zolarux after policy updates constitutes acceptance of the changes.
We're here to help. Reach out to our Privacy Team anytime.