Secure & Transparent Data Practices

Privacy Policy

Your trust is our foundation. Learn how we protect your information in Nigeria's most trusted marketplace.

Last updated: August 2024

At Zolarux, we're building Nigeria's most trusted marketplace. We understand the frustration of online scams, which is why we've built an ecosystem that prioritizes security and transparency.

This Privacy Policy explains how we collect, use, and protect your information when you use our platform — including our website and our WhatsApp-integrated services for escrow protection, verification, and dispute resolution.

1

Information We Collect

User Information

  • • Name, email address, phone number (WhatsApp), and delivery location.
  • • Payment confirmation details (receipts) sent via our secure forms or chat.

Vendor Verification Data

For sellers applying for trusted status:

  • • Identity: Valid Government ID (NIN, Passport, or Voter's Card) and live facial verification (Selfie).
  • • Business: Registration certificates (CAC/SMEDAN) if applicable.
  • • References: Guarantor contact details for background checks.
  • • Operations: Proof of stock/inventory (photos/videos).
2

How We Use Your Data

Escrow Services

To reconcile payments and ensure funds are only released when delivery is confirmed.

Fraud Prevention

To calculate "Trust Scores" for vendors and flag suspicious transaction patterns.

Dispute Resolution

To review evidence (chat logs, delivery receipts) during disagreements between buyers and sellers.

Credit Assessment

To determine eligibility for BNPL (Buy Now Pay Later) or vendor micro-loans based on transaction history.

3

Third Parties & Platforms

We never sell your personal information. However, Zolarux operates as a digital-first platform utilizing specific third-party tools:

WhatsApp (Meta): Our primary communication and support channel. By using our services, you acknowledge that data shared via chat is processed by Meta's infrastructure.
Cloud Storage (Cloudinary): Vendor verification documents (IDs, photos) are stored securely on encrypted cloud servers.
Email Services: Used for automated notifications regarding application status and transaction receipts.
4

Data Retention

  • • Transaction records: Kept for 7 years for financial compliance and audit purposes.
  • • Verification documents: Retained as long as the vendor remains active on the platform, plus 2 years post-deactivation.

Questions About Your Privacy?

We're here to help. Reach out to our team anytime.

Email Us

privacy@zolarux.com.ng

WhatsApp Support

+234 706 310 7314

Office

Oleh, Delta State, Nigeria