Privacy Policy
Your trust is our foundation. Learn how we protect your information.
Last updated: August 2024
At Zolarux, we're building Nigeria's most trusted marketplace. We understand the frustration of online scams, which is why we've built an ecosystem that prioritizes security and transparency. This Privacy Policy explains how we collect, use, and protect your information when you use our platform — including our website and WhatsApp-integrated services for escrow protection, verification, and dispute resolution.
Information We Collect
User Information
Name, email address, phone number (WhatsApp), and delivery location
Payment confirmation details (receipts) sent via our secure forms or chat
Vendor Verification Data
For sellers applying for trusted status:
Identity: Valid Government ID (NIN, Passport, or Voter's Card) and live facial verification
Business: Registration certificates (CAC/SMEDAN) if applicable
References: Guarantor contact details for background checks
Operations: Proof of stock/inventory (photos/videos)
How We Use Your Data
Escrow Services
To reconcile payments and ensure funds are only released when delivery is confirmed.
Fraud Prevention
To calculate Trust Scores for vendors and flag suspicious transaction patterns.
Dispute Resolution
To review evidence (chat logs, delivery receipts) during disagreements between buyers and sellers.
Credit Assessment
To determine eligibility for BNPL or vendor micro-loans based on transaction history.
Third Parties & Platforms
We never sell your personal information. However, Zolarux operates as a digital-first platform utilising specific third-party tools:
WhatsApp (Meta): Our primary communication and support channel. By using our services, you acknowledge that data shared via chat is processed by Meta's infrastructure.
Cloud Storage: Vendor verification documents (IDs, photos) are stored securely on encrypted cloud servers.
Email Services: Used for automated notifications regarding application status and transaction receipts.
Paystack: Payment processing. Your card details are handled directly by Paystack and are never stored by Zolarux.
Data Retention
Transaction records: Kept for 7 years for financial compliance and audit purposes.
Verification documents: Retained as long as the vendor remains active on the platform, plus 2 years post-deactivation.
Account data: Retained until you request deletion, subject to legal obligations.
Your Rights
Request access to the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your account and associated data (subject to legal retention requirements).
Object to processing of your data for certain purposes.
To exercise any of these rights, contact us via the details below.