Our Escrow system holds your funds. If the vendor fails to deliver, we refund you instantly. No stories.
Zolarux Escrow is designed to eliminate risk. Unlike other platforms where you pay the vendor directly, you pay Zolarux. We only release funds to the vendor *after* you confirm you are satisfied. This gives us the power to issue refunds without waiting for the vendor's permission.
Full Refund: If you do not receive your order within the agreed timeline.
Full Refund: If the item received is significantly different from the description (e.g., wrong color, wrong size, damaged).
Partial Refund: If you decide to keep an item that has minor flaws (negotiated with vendor).
You must report the issue to Zolarux via WhatsApp or Email within 48 hours of delivery.
We explicitly pause the transaction. The vendor does not receive the money.
We review evidence (chat history, product photos). This typically takes 2-6 hours.
If the claim is valid, Zolarux refunds you directly from the escrow account within 24 hours.
If a return is required (e.g., the item is not damaged but simply incorrect), the product must be returned in its original condition.
The item sent was wrong, damaged, or defective.
The buyer simply changed their mind or ordered the wrong size/color.
Many vendors on Zolarux are Dropshippers (they fulfill orders via third-party suppliers).
Important: The Zolarux Vendor you transact with is 100% liable for the order. Even if their supplier made the mistake, the Zolarux Vendor must resolve it or face a refund deduction. We do not deal with third-party suppliers.
Have an issue with an order? Don't panic. Your money is safe with Zolarux. Report it immediately.