Fair and transparent processes for safe transactions between verified vendors and buyers.
At Zolarux, we are committed to promoting trust, fairness, and transparency in social commerce.
This Refund & Return Policy explains how refunds and returns are handled for purchases made through verified Zolarux vendors.
Zolarux acts as a trusted intermediary between buyers and verified vendors.
While we do not directly sell products, we ensure all transactions made through Zolarux's verified ecosystem are safe, traceable, and fair.
Buyers are eligible for a refund or return if any of the following applies:
The product received is significantly different from what was described or advertised.
The product is defective, damaged, or incomplete upon arrival.
The vendor fails to deliver the product within the agreed delivery timeline.
The buyer cancels the order before it is shipped, and the vendor confirms cancellation.
Refunds or returns will not be approved if:
The product matches the description and was delivered as promised.
The buyer changes their mind after delivery without valid reason.
The issue arises from incorrect buyer information (e.g., wrong address).
The buyer directly transacted outside the verified Zolarux channels.
The buyer must report a refund request within 48 hours of delivery or expected delivery date.
Zolarux reviews the claim, including evidence (photos, chat logs, receipts, etc.).
If the vendor is at fault, the vendor must issue a refund or replacement within 5 working days.
For payments made through Zolarux-managed escrow or protection systems, refunds are processed through the same channel.
Where applicable, the buyer must return the product in its original packaging and condition.
The vendor may request photos or videos before approving a physical return.
Vendors must clearly communicate their return and refund policy during registration.
Vendors must honor approved refund or replacement requests promptly.
Repeated refund disputes or buyer complaints may lead to vendor suspension or removal.
Zolarux facilitates communication and resolution between vendors and buyers but does not hold or ship products.
We may intervene in disputes to ensure fairness but are not responsible for any loss resulting from direct transactions made outside Zolarux's ecosystem.
To initiate a refund, contact us via:
Include: Your name, vendor name, order details, and reason for refund.
We may update this Refund & Return Policy from time to time. Changes will take effect once published on this page.
Your continued use of Zolarux means you accept the updated policy.
At Zolarux, we're dedicated to creating a safe and fair marketplace. If you have concerns about a transaction, we're here to support you every step of the way.